Asked, answered, and put in writing

You never have to — because you meet first. Every new client starts with a free meet & greet in your home: your pets size Kim up, you ask anything you like, and nothing gets booked until you're comfortable.

And it's the same person every time — Kim herself, not a rotating roster from an app.

There's a written plan before there's ever a problem. At the meet & greet, Kim records your vet, your preferred emergency clinic, and how you want decisions made.

You set a vet-care spending cap up front, so there's never a surprise bill or a decision made over your head.

Yes — photo pupdates land in your messages while you're away, so you're never left wondering.

See what those look like on the pupdates page. If anything ever seems off — appetite, behavior, anything — you hear about it immediately, not in a recap.

Exactly the way you say to — written down at approval, followed to the letter. Key handoff, lockbox, smart lock, alarm arm/disarm, parking, off-limits rooms: your instructions are the manual.

Those details are collected only after a booking is approved, stored encrypted, shown to no one else, and never sent by email. Cameras? Your home, your rules — tell Kim where they are and she'll wave.

The apps sell you a marketplace; this is a person. You get the same insured sitter every time — someone your pets already know — with no platform fees taken out of either side.

On price: published rates here are comparable to what local Rover sitters actually cost once Rover's roughly 11% client service fee is added on. The difference isn't the money — it's who shows up.

You send a request with your dates and pets, Kim confirms personally (new clients start with the free meet & greet), and every request shows an estimate from the published rates. No payment is taken online — you settle directly with Kim. Deposit and scheduling details live on the policies page.